Privacy Policy

Last updated: 1 January 2025

1. Overview and Our Obligations

AussieEventCentral Pty Ltd ABN 72 654 321 098 ("AussieEventCentral", "we", "us", or "our") is committed to protecting your privacy and handling your personal information responsibly, transparently, and in accordance with applicable Australian law.

This Privacy Policy explains how we collect, use, disclose, and manage your personal information in compliance with the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles (APPs) contained in Schedule 1 of the Privacy Act.

By using our website or engaging our services, you consent to the collection and use of your personal information as described in this Policy. If you do not agree with this Policy, please do not use our website or provide us with your personal information.

2. Information We Collect

Information You Provide Directly

We collect personal information that you provide to us directly, including when you submit an enquiry, request a quote, make a booking, or communicate with us. This may include:

• Full name
• Email address
• Phone number
• Company or organisation name
• Event details (date, venue, guest numbers, type of event)
• Payment information (processed securely by our payment provider; we do not store full card details)
• Communications and correspondence with us

Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage data, including:

• Website usage data (pages visited, time spent, links clicked)
• Device information (browser type and version, operating system)
• IP address and approximate geographic location
• Referral source (how you arrived at our website)

This information is collected using cookies and similar technologies. Please refer to our Cookie Policy for further details.

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide you with quotes and information about our services
• To process and manage bookings for our casino entertainment services
• To process payments and issue tax invoices
• To send booking confirmations, event reminders, and service-related communications
• To send marketing communications, including newsletters and promotional offers, where you have opted in to receive such communications
• To improve and develop our website and services
• To conduct analytics and understand how visitors use our website
• To comply with our legal obligations, including tax and record-keeping requirements

We will only use your personal information for the purposes for which it was collected, or for related purposes that you would reasonably expect.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted third parties in the following circumstances:

Service Providers

We engage third-party service providers to assist us in operating our business, including:

• Payment processors (for secure payment handling)
• Email marketing and communication platforms
• Website analytics providers (e.g. Google Analytics)
• Customer relationship management (CRM) software providers

These providers are only permitted to use your information to provide services to us and are contractually required to maintain the confidentiality and security of your information.

Event Partners

Where necessary for the delivery of services, we may share relevant event details with venue operators, logistics partners, or sub-contracted staff involved in your event.

Legal Authorities

We may disclose your personal information where required or authorised by law, including to regulatory bodies, law enforcement agencies, or courts, or where disclosure is necessary to protect the rights, property, or safety of AussieEventCentral, our clients, or others.

5. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include:

• Secure HTTPS encryption on our website
• Access controls limiting who within our organisation can access personal information
• Regular review of our data security practices

While we take all reasonable precautions, no method of data transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your personal information and encourage you to take steps to protect your own information online.

If you become aware of any security breach, please contact us immediately at privacy@aussieeventcentral.com.au.

6. Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. In general:

• Client and booking records are retained for a minimum of 7 years to comply with applicable tax, accounting, and legal obligations under Australian law.
• Marketing contact information is retained until you opt out of marketing communications, after which it is removed from active marketing lists.
• Website analytics data is retained in accordance with the data retention settings of the relevant analytics provider.

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

7. Your Privacy Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights in relation to your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct any personal information that is inaccurate, out of date, incomplete, or misleading.
• Deletion: In certain circumstances, you may request that we delete personal information we hold about you, subject to our legal retention obligations.
• Opt out of marketing: You may opt out of receiving marketing communications from us at any time by using the unsubscribe link in any marketing email or by contacting us directly.
• Lodge a complaint: You have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy rights.

To exercise any of these rights, please contact our Privacy Officer at privacy@aussieeventcentral.com.au. We will respond to your request within 30 days.

8. Cookies

We use cookies and similar tracking technologies on our website to enhance your experience, analyse site usage, and support our marketing activities. For detailed information about the cookies we use, your choices, and how to manage your cookie preferences, please refer to our Cookie Policy.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age. Access to our website requires age verification, and by using this site you confirm you are 18 or older.

If you believe we have inadvertently collected personal information from a person under 18, please contact us immediately at privacy@aussieeventcentral.com.au and we will take prompt steps to delete that information.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or the way we handle your personal information, please contact our Privacy Officer:

• Email: privacy@aussieeventcentral.com.au
• Phone: +61 429 150 515
• Postal address: Privacy Officer, AussieEventCentral Pty Ltd, 19 Telopea Park, Barton ACT 2600

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au